Pinpoint Chargeback Management

What is Pinpoint Management?

Think of Pinpoint Management like hiring a lawyer to defend you in court. If you get sued, you can defend yourself — which means spending time studying the law and learning the rules of the court system. Or you can hire an expert attorney with experience in the court and the rules of law.

You have a similar choice when your business is getting hit with a lot of chargebacks. You can spend valuable time and resources trying to figure out which ones you should challenge and which ones are valid.

Or you can save time and hire Pinpoint Intelligence to do that for you with the Pinpoint Management system.

Benefits of Pinpoint Chargeback Management:

  • Recoup lost revenue
  • Manage cash flow
  • 50%-90% win ratio
Pinpoint Chargeback Management

Working to Meet Your Unique Needs

When clients hire us, we come in and spend at least a couple of days reviewing the client’s refund policies, terms of service, and learning as much as we can about the company overall.

After we’re hired, we review the client’s refund policies, terms of service, and learn as much as we can about the company overall. This process takes anywhere from a couple of days to a full week. Then we develop a unique profile for our clients that helps us decide which chargebacks we should challenge, and which ones we should not.

We also ask that our clients give us access to their processor logins, gateway logins, CRM, and any other record-keeping area necessary. This way, when we need to challenge a chargeback, we can manage the dispute from start to finish. This means we don’t have to bother our clients by going back and forth in a time-consuming back and forth to verify details.

Once our Pinpoint Management system is in place, all our clients have to do is sit back, relax, and focus on the other areas of their business that really need their attention. We’ll challenge suspicious chargebacks on their behalf.

Depending on merchant’s vertical, traffic sources and current practices.