Category Archives: News Stories

Guest Post: 5 eCommerce Customer Service Must-Haves

Reduce Chargebacks with these 5 Customer Service Must-Haves If you’re an ecommerce company and a customer has a complaint, you want them coming to you, not the bank. Banks can hit you with chargeback fees, fines and the possible loss of credit card privileges. These five customer service must-haves will give customers reasons to rectify […]

Customer Service – Your Top Priority in 2016

2016 is the year of the smarter customer. Thanks to the internet, consumers have access to more information than ever, and they’re getting better at using available data to make informed decisions about where, when, and how to spend their money. Today’s consumers know that whatever a company promises, that promise is only as good […]

Click Fraud Costs U.S. Businesses $4.6B Every Year

Pay-per-click (PPC) advertising and online affiliate referral programs are powerful tools for attracting valuable web traffic and driving sales. The relationship between a business and an affiliate can be simple and symbiotic: Businesses pay for valuable referrals, and affiliates collect revenue for directing the traffic. Unfortunately, whenever money changes hands, especially online, fraudsters will exploit […]