Guest Post: 5 eCommerce Customer Service Must-Haves

Reduce Chargebacks with these 5 Customer Service Must-Haves If you’re an ecommerce company and a customer has a complaint, you want them coming to you, not the bank. Banks can hit you with chargeback fees, fines and the possible loss of credit card privileges. These five customer service must-haves will give customers reasons to rectify […]


Don’t let your shipping practices chargeback to haunt you.

You did everything right. You took the order, packed it and shipped it out the same day it was received. The customer may have even signed a receipt for the package. So, what’s with the chargeback? Sometimes things go wrong in shipping. A fragile or not-so-fragile product can dent or break. A bottle can open, […]


Pinpoint Intelligence, A Sure Bet

Affiliate Summit Affiliate Summit West 2017 January 15 – 17, 2017 Paris Las Vegas Hotel With over 6,000 attendees expected, Affiliate Summit has become widely recognized as the best show in town. High-level decision makers from over 70 countries will come together at this premier event, in the heart of Las Vegas. Pinpoint Intelligence will […]


See you at the St. Regis Aspen

ADSUM Adsum Aspen 2016 December 2 – 5, 2016 The St. Regis Aspen Resort Pinpoint is excited to announce that we will be attending a new conference this year. ADSUM is the first advertiser-focused conference, created for attendees in the Affiliate space to tap into the power of relationships and networking. We look forward to […]


Western States Acquirers Association

WSAA 2016 September 15, 2016 Time: 9:30 – 10:30 AM Corralling Big Data: A Maturing Proposition Benjamin Grossman, CEO and Co-Founder, Pinpoint Intelligence Big Data has continued to show tremendous value in the payments ecosystem. Ben will be sitting on a panel to discuss the importance of big data and the effects it plays in […]


Electronic Retailing Association

ERA D2C Convention 2016 September 14, 2016 Time: 9:30-10:30 AM Getting the Money: What Every Merchant Should Know About Its Payment Processing Account Benjamin Grossman, CEO & Co-Founder, Pinpoint Intelligence Payment processing is one of the most important aspects of operating your business online. It’s also one of the most misunderstood and confusing topics of […]


Merchant Acquirers’ Committee

2016 ANNUAL CONFERENCE March 8 – 10, 2016 Time: 3:30 – 4:15 PM The Good, The Bad and The Ugly of Affiliated Marketing Benjamin Grossman, CEO & Co-Founder, Pinpoint Intelligence Affiliate Marketing can be tough to navigate and rather confusing to understand. Ben will walk us thru the different characters you will encounter along the […]



Beware of the Chargeback Myths: Find the Facts

Many merchants are afraid of chargebacks — and rightfully so. However, there are many myths associated with chargebacks, which is why merchants need to weed through the myths to find the facts. Use our information in this email newsletter to debunk the popular myths and help online merchants manage chargebacks. Knowing truth from fiction helps […]