MasterCard Chargeback Reason Codes

  • 4802
    Requested/Required Information Illegible or Missing
  • 4807
    Warning Bulletin File
  • 4808
    Requested/Required Authorization Not Obtained
  • 4812
    Account Number Not On File
  • 4831
    Transaction Amount Differs
  • 4834
    Duplicate Processing
  • 4837
    No Cardholder Authorization
  • 4840
    Fraudulent Processing of Transactions
  • 4841
    Cancelled Recurring Transaction
  • 4842
    Late Presentment
  • 4846
    Correct Transaction Currency Code Not Provided
  • 4847
    Requested/Required Authorization Not Obtained and Fraudulent Transaction
  • 4849
    Questionable Merchant Activity
  • 4850
    Installment Billing Dispute
  • 4853
    Cardholder Dispute—Defective Merchandise/Not as Described
  • 4854
    Cardholder Dispute—Not Elsewhere Classified (U.S. region only)
  • 4855
    Goods or services not provided
  • 4857
    Card-Activated Telephone Transaction (fraud only)
  • 4859
    Change to Addendum, No-show, or ATM Dispute
  • 4860
    Credit Not Processed
  • 4862
    Counterfeit Transaction Magnetic Stripe POS Fraud
  • 4863
    Cardholder Does Not Recognize—Potential Fraud
  • 4870
    Chip Liability Shift
  • 4871
    Chip/PIN Liability Shift